Features of communicative-technological adjustment of social conflicts in professional environment
Abstract
It is studied the peculiarities of communicative-technological regulation of social conflicts in professional environment, where the technology stands for the unique system of substantiation of means usage that ensure the phased development of the competencies necessary to achieve the goal of mutual understanding in a professional group. Communicative and technological process of conflict management in the area of professional relations is interpreted as a sequence of operations for building a specific communicative space by creating a common contour of understanding the problem situation to ensure effective interaction between different levels of groups representing the organization and its environment, and a phased solution to the social problem that has organizational or social significance. It is substantiated the expediency of cognitive-oriented communication technology usage for resolving conflicts in a professional environment based on the principles of dialogicity of communicative interaction and the equality of representation of interests of all subjects of such interaction. There are generalized the results of the study on the features of the identification of social conflict in the professional environment. There are identified the resources which promote the effective regulation of social conflicts in the professional environment. There are analyzed the risks that hinder the establishment of constructive interaction in the professional environment and the factors of the internal and external environment of the organization (social institute) which promote the implementation of effective communicative strategies of the subjects of dialogue interaction
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